FREQUENTLY ASKED QUESTIONS

Shipping

Orders over $100 ship free and arrive within 3 days - including Hawaii and Alaska

Orders under $100 cost only $4 to $13 to ship, and they’ll also arrive within 3 days.

Equipment ships within one business day, and once shipped your items will arrive in 2-3 days.

If you created an account when you placed your order simply log in and visit My Orders.

If you checked out as a guest - Visit the email account you used to place your order and search for "Barbell Standard tracking" and follow the link.

We're always just an email, call, or message away.

All orders come with free Shipping Protection, that guarantees that you will receive all of your items in perfect condition.

But if something is missing always start by checking your tracking info, because due to the heavy nature of our items your orders may be delivered in separate packages and arrive on different days.

Please let us know right away if tracking doesn't solve it, and we'll get to work reshipping your missing items right away.

Your order is covered by free Shipping Protection that guarantees perfect condition, so you're always covered if something arrives damaged.

Just take a few pictures or a video of the damaged packaging and equipment and send them to us at support@barbellstandard.com right away.

We'll work with you to solve the problem, whether that means reshipping the order, sending a gift card, or processing a full or partial refund to your original payment method.

Returns

We offer no-hassle refunds and exchanges of any unused item in the condition it was received within 30 days of delivery. Please contact us immediately if the item is damaged upon receipt.

All items must either include original packaging, or if you don't have it we can send your replacement item and you can use that box for the return.

Initiate a refund by replying to your order confirmation or order delivery email by telling us the items you'd like to return, let us know the reason/s, and whether you'd like a refund or an exchange.

We print and pay for the return shipping labels up front, you just have to repackage and drop the item in the mail. Once we get it back we'll process your refund/replacement minus return shipping charges.

Yes! All product returns are 100% free with no re-stocking or return delivery surcharges. We always pay the return shipping up front for you.

Return shipping is completely free if you're unsatisfied with the quality of the returned product for any reason.

Once the item is received if you've elected to get a replacement it will be shipped out the next business day, and it will come to you with a renewed 30 day Return policy.

If you elect to receive a refund for reasons other than product quality issues, we will issue the refund less return shipping to the original method of payment used to complete the transaction.

100% Cash Refunds are processed within 24 hours if you are unsatisfied with the returned product for any reason.

  1. Get in touch with your order number and let us know what you'd like to do
  2. We'll pay for your return shipping label and send it to you to print and return
  3. We confirm that your returned item/s have been received
  4. We issue your return/refund/exchange, all done!

We issue refunds immediately upon receipt of your returned item, but the time it takes for the funds to post to your account depends on your financial institution. Replacements are shipped out the day after we receive the returned item.

Products

We guarantee that every plate we sell is within 2% of the stated weight. We back this up with up with a refund of up to 30% of the purchase price, or a free no-hassle replacement.

Additional Details

If you've previously purchase a weight set from us and you're now maxing them out, send us a short video and receive a $20 gift card to celebrate your achievement and get you started toward conquering your next goal.

Not at this time through our store.

But if you really need a single 25, 35, or 45 plate, contact us and we can work something out for you.

Warranties

Limited Lifetime warranty against breakage. Additional 1 year warranty against manufacture defects in material, functionality and workmanship. These warranties do not include paint chipping or rusting.

We warranty our bars from defects in material, functionality and workmanship for a period of up to 15 years from the date of product purchase:

  • Bronze bushings and sealed Needle bearings: 5 year warranty from defects in material, functionality and workmanship
  • 2,000lb load: 15 year warranty against bends and breaks
  • 1,500lb load: 5 year warranty against bends and breaks
  • 1,000lb load: 5 year warranty against bends and breaks

Product warranty may be voided for any damaged due to negligent use, maintenance, storage or handling by the user and will be handled on a case-by-case basis.

Warranty against bending does not cover any bar which has been damaged due to negligent use, maintenance, storage or handling. Negligent use includes abusive dropping of the bar (e.g., excessive dropping on concrete, and similar usage)

Warranties apply only to the original purchaser of the product for so long as the original purchaser owns the product and is non-transferable. Warranty does not apply to barbells that need maintenance.

$16 per pound payment requires an uncut video of the in-frame user stepping onto a scale with and without the weight plate.

SOMETHING ELSE? GET IN TOUCH

Call us toll-free at (888) 979-0382, email us at hello@barbellstandard.com, or send us a message below:

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