Shipping & Returns

SHIPPING

How much is shipping?

All orders ship free anywhere in the contiguous United States.

How long does it take for my items to ship?

Everything ships out within one business day, and on the same business day for orders received by 10AM ET. Tracking links are sent to you by email. Packages typically arrive in 2 to 4 days.

How do I track my order?

If you created an account when you placed your order, log in and visit our tracking page. If you checked out as a guest, search your email for "Track your order from Barbell Standard" and follow the link. You can also get in touch and we will give you an update.

How heavy are the packages?

We never combine more than 65lb into a single package, no matter how much weight you order.

Is shipping still free for large orders?

All orders ship free. Orders over 900lb may arrive on a scheduled dedicated truck with a lift-gate.

Do you ship to Alaska and Hawaii?

We ship only within the contiguous United States. We do not ship to Alaska or Hawaii.

Do you ship to PO Boxes?

No. Our equipment is heavy and oversized, and the carriers who handle it deliver only to physical street addresses. Please give us a street address at checkout.

Can I pick up my order instead?

Yes. You can pick up at our California warehouse in Commerce. Place your order online and we will refund 10% after you pick it up, or email us for a discounted order form. Email hello@barbellstandard.com or call (888) 979-0382 to schedule.

What happens if my order arrives damaged?

Email us a photo of the damaged item and its packaging. We will send a replacement, issue store credit, or refund part of your order, whichever you prefer. There is no cost to you.

What happens if my package never arrives?

Contact us and we will trace the package with the carrier. They may call or email you during the search, so please answer them. We replace anything that is not found, at no cost to you.

What happens if part of my order does not arrive on time?

If most of your order arrived but one package is missing, check your tracking information for an expected delivery date. Most delayed packages arrive the next day. Get in touch if that does not solve it and we will send a reshipment or replacement.

An item is missing from my order. What do I do?

Contact us with your order number and tell us what is missing. We will check the order and send the item if it is confirmed missing.

RETURNS

What are 30 Day Hassle-Free Returns?

You have 30 days from the day your item arrives to start a return, for any reason. We send you a prepaid shipping label, so you do not have to arrange return shipping yourself. Keep all original packaging and contact us as soon as you decide.

Can I return my order for any reason?

Yes. Return unused equipment in its original packaging within 30 days of receiving your item. Returns due to a product quality issue receive a full refund at no cost to you. Returns for any other reason receive a full refund with the actual return shipping cost deducted. That is our cost passed through, nothing more. We do not charge restocking fees, handling fees, or any other fee.

How do I start a return?

Get in touch with your order number and tell us what you would like to do. We send you a prepaid shipping label to print. Your return arrives at our warehouse and we inspect it. We then issue your refund, replacement, or exchange.

How soon do I receive the refund or exchange?

We issue refunds once your return reaches our warehouse and passes inspection. How long the funds take to post depends on your financial institution. Replacements ship on the same trigger and arrive just as fast as your original order.

SOMETHING ELSE? GET IN TOUCH

Call us toll-free at (888) 979-0382, email us at hello@barbellstandard.com, or send us a message below:

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