Frequently Asked Questions
General Questions
Can I add or remove items from my order?
Can I cancel my order?
When are orders processed?
Can I apply a discount code after the order is placed?
I don't see an order confirmation email, what happened?
How can I make a suggestion about your products or website?
What are your customer service hours?
Do you donate equipment to schools or nonprofit programs?
How do I pitch a social media partnership?
Products and Promotions Questions
Where do you manufacture your products?
Are the products I want to buy in stock?
What are the warranties for weight plates?
What are your warranties for Barbells and Specialty Bars?
Are bushings and bearings covered by the bar warranty?
What warranty comes with my rack, bench or accessories?
Do you offer a Military, First Responder, or Teacher discount?
How do I get my GOVX discount code?
Can I combine the GOVX discount with other discounts?
I already placed my order. Can I still get the discount?
Do you offer price matching?
Can I be reimbursed if I buy something that goes on sale later?
SHIPPING
How much is shipping?
How long does it take for my items to ship?
How do I track my order?
How heavy are the packages?
Is shipping still free for large orders?
Do you ship to Alaska and Hawaii?
Do you ship to PO Boxes?
Can I pick up my order instead?
What happens if my order arrives damaged?
What happens if my package never arrives?
What happens if part of my order does not arrive on time?
An item is missing from my order. What do I do?
RETURNS
What are 30 Day Hassle-Free Returns?
Can I return my order for any reason?
How do I start a return?
How soon do I receive the refund or exchange?
SOMETHING ELSE? GET IN TOUCH
Call us toll-free at (888) 979-0382, email us at hello@barbellstandard.com, or send us a message below:
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