What's the difference between Milled/Machined & Cast Iron Plates?
Machining or milling plates leads to a more refined product. The final weight is easier to control, as are tolerances to both the center hole and overall diameter. Cheap cast Iron plates are known to be wildly inaccurate. Some of the cheaper brands and styles can deviate from the stated weight by 5-10%. Our milled iron plates have a consistent tolerance <2%.
What's the shipping time?
We have limited supplies but we only sell what we have IN STOCK NOW. Supplements, plates, barbells, and clothing products all ship within 72 hours (weekends excluded). However some larger items like treadmills, and rowing machines may have a 1-2 week delivery time delay.
The 2-3 day FedEx delivery window represents the delivery time once an item has shipped, not necessarily the time you will receive an item from when it's ordered, although we due strive to deliver within 3 days.
One or more of the packages in my order weren't delivered by FedEx. What do I do?
Unfortunately, even though we ship everything at the same time your order may be delivered over the course of more than one day, so you should check your tracking first.
If part of your order doesn't have an estimate delivery date then please reach out to us via email or our Contact Form and we will promptly file a trace/claim on your package with FedEx. We give FedEx 10 days to either find your package or confirm it as lost before we can either process a reship or refund. Whichever you prefer.
Are plates sold in pairs?
Milled Iron Plates are sold in pairs (1 order = 2 plates), while our rubber bumper plates are sold as singles.
What's your refund policy?
You can cancel your order at any time before it ships. We usually ship pretty quickly so please contact us ASAP to request cancelations. Once your order has shipped you can return the plates to us (at your expense) for up to 30 days for a full refund. No questions asked. We also replace/refund damaged products at no extra cost. Click here to view our return address & refund policy.
How long does it take a refund to post back to my account?
We process refunds immediately. If you used Amazon Pay or Paypal to complete your order you should receive those funds back into your account the same day (please refer to Amazon and Paypal to confirm that); however if you paid by credit card it may take between 3-5 business days to be credited back to your account depending on your Bank.
More questions? Feel free to contact us at firstname.lastname@example.org.